Our Areas of Service
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Digital Experience Services
User-centered design methodology
CX Advisory
- Experience Strategy
- Service Design (CJM)
- Design-led Innovation
- Voice of Customer
- Sales & Commerce Automation
- Omni-channel Engagement & Fulfilment (Marketing & Service)
CX Operations
- Change Management
- Labs
- Peripheral Innovation
- Customer Analytics
- CEM Applications – End-to-End lifecycle (COTS: SFDC, Magento, Dynamics, ServiceNow etc)
UX Advisory
- Visual Design
- Interaction Design (Cloud App, Mobile First, Portals & eCommerce, Immersive, Conversation, Visualization)
- Product Lockdown
- Solution Design & Architecture
UX Operations
- Co-Innovation & Open Innovation
- UX Research & Design Delivery
- Usability Assessment
- Interaction Development/Technology Delivery
- Deployment and Continuous Support
Enterprise UX Approach
User-centered design
Content & Strategy
- Copy writing
- User Messages
- Tone of language
Information Architecture
- Navigation patterns: Task-driven vs Info- driven
- Power User Controls
- User flow & Sitemap
- Information Hierarchy
Business Functionality
- Task flow optimization
- Personalization
Channels & Platforms
- Mobile-first design
- Responsive vs Adaptive
- Multi-device Experience
- Gamification
Interaction & Visual Design
- Design Patterns & Templates
- Intuitive & Usable
- Visual Design
- Branding Guidelines
- Conversational
Usability & Accessibility
- Usability Review
- Accessibility Standards: Section 508, WCAG
- User Experience
How We Work
Design thinking is our core | Step-In & Step-Out | Lean & Continuous
