Virtual workshop experience

The prevailing pandemic situation caused setbacks in having in-person, face-to-face brainstorming sessions for our client with their customers to provide effective security solutions. Nevertheless, the need for security services is always there.

Our clients were looking for a solution where these live, interactive sessions can take place remotely from the comfort of people's homes, especially in the pandemic situation.

The challenge was to digitalize the entire experience of an interactive workshop that involved several people and several activities done together.

We conducted a discovery workshop with our clients (remotely) to understand how an offline or face-to-face session is conducted and works for them. We wanted to understand how they collaborate and perform key tasks to reach a solution.

To make our discovery workshop more engaging (especially it being remote), we added a fun element by assigning avatars to the participants which made them much more enthusiastic to pour in their inputs. We used collaboration tools such as Miro and MS Teams to facilitate this remote workshop.

Our primary research helped us to define the problem statement accurately. We understood that the requirement was to bring the face-to-face interactive sessions to a digital medium where our clients can conduct assessment activities using multiple digital tools such as surveys, interactive maps etc. which would facilitate them to provide best security solution to their customers.

We went on to conduct two more ideation workshops with our clients where we brainstormed and ideated multiple solutions before deciding on the most feasible and viable solution.